How do I return my product?
Like humans, dogs and cats come in all kinds of shapes and sizes. If for whatever reason your dog diaper, cat diaper, or dog belly band doesn't fit your fur-baby properly, no worries! We can get that fixed.
We offer a no-hassle 30 day return for store credit/exchange policy for all purchases, and no restocking fees for items returned in brand new and re-sellable condition. We do not cover return shipping.
Specifics regarding various return types are listed below:
- Product is unworn
- Product is odor-free
- Product has not been washed
- Product has not been damaged
- Product is postmarked within our 30 day return policy window
How to Return Your Pet Parents® Product
Please visit the following link to submit a return request: https://petparents.returnscenter.com/
Our team will typically approve your return request within one business day.
Once our team has received and inspected your package, we will issue you store credit as a gift card. Our gift cards do not expire!
To Receive an Exchange
Follow this link to learn how to exchange your product.