At Pet Parents®, your satisfaction is very important to us. We want you to be a Pet Parents® customer for life. For this reason, we offer a 1 year product warranty. If during your product’s 1st year, it does not function as it should due to a manufacturing defect, we will repair or replace your product free of charge, hassle and worry free! All products, except Gnawtlers® & SoftSupps™, are covered regardless of the abuse. Register and make a claim on our warranty page. Both forms must be filled out to be considered for a warranty.